Payment with credit card

With JoDis it is easy and safe to pay with credit card.

You can pay with Visa, Mastercard, Dankort and VisaDankort without being charged any fees. You may order for up to €600, using a credit card. In certain instances, you can order for more than €600, depending on a JoDis evaluation.

We will only claim your order value, once it leaves our warehouse, and in case you return your goods, we will automatically refund directly to your credit card account. We will only claim the amount you have approved, when placing your order.

New rules from 1st of January, 2021

As of January 1st, 2021 the rules of payment services have changed, in order to enhance security when paying with a credit card.

This means that you may be asked to authenticate your payment via 3D Secure. The name of this process depends on which type of card you are using for payment, for example Verified by VISA or MaserCard Secure.

What do I need to do?

If you have not already done so, you need to register your credit card with 3D Secure. Most banks offer their customers to do this on-line. Please visit your banks webpage for more detailed informaiton on this procedure.

If you have already previously registrated your card with 3D Secure or previously have used this service, you do not need to register again. Although, your bank may have introduced a new process to improve your payment experience, and some banks have designed a smartphone app specifically for that purpose. Please contact your bank for further information.

Increased security with credit card payment: Verified by VISA and MasterCard Secure Code

Verified by VISA and MasterCard Secure Code applies customised encryption keys in order to increase on-line security when paying with credit card.

The advantage for you, is that you do not need to install additional software on your computer or phone in order to be able to pay with a credit card. All customers, whether they have already created a MasterCard Secure/Verified by VISA code or not, will automatically be forwarded to their credit card provider.

Do you have a MasterCard Secure or Verified by VISA code?

You will be prompted to authorise the transaction, using your personal code. Once the code has been approved by your card provider, you will shortly thereafter receive an order confirmation from JoDis.

If you do not have a MasterCard Secure or a Verified by VISA code

In order to apply this service you will be prompted to create a code and asked a couple of security questions. Then you will be asked to create a code and security questions for future use. Next step from there is described above.

Please note:

We preserve the right not to offer the payment option "credit card" in certain order scenarios. Under such circumstances please use alternative payment process, such as bank transfer. Our Customer Service team do unfortunately not possess the ability to affect or predict which payment options are available for you.

Payment via bank transfer

We offer the possibility of payment via bank transfer. This means that the moment we see the order value transferred into our account, we shall commence your order expedition. Here are our bank information:

Bank: Nykredit A/S

Reg. no.: 5470

Konto nr.: 000 29 04 202

Please note:

When using bank transfer as payment method you are not protected by the opposition scheme.

VAT

When you shop at JoDis.com the agreement is made in English. Prices are daily prices. 

Why is my preferred payment method not available?

Delivery and billing address is not the same.

On occasion the point of delivery can also affect which payment methods are made available in the order process. 

The data entered do not match.

This could be caused by a spelling error, change of address or name change. 

We also consider the costs of each order. In some instances a payment method could present a larger liability linked to e.g. returning goods. The adoption of payment methods helps reduce return rates, which ultimately is, both from an environmentally and business perspective, a more sustainable solution.

If you have several open orders with us, this may also be a factor. If you have already settled or created a return shipment it may be that we have not logged this yet.

What are my options if a payment method is not offered? 

We recommend that you have a look at the section above to see if this changes the provided payment methods. Please be aware that our Customer Service team can not influence the presented payment methods, nor can they change them.

For security reasons we do not have access to the information behind a missing payment method. 

We preserve the right to reject any payment method for certain orders.

Shipment and delivery in Denmark

Delivery schedule

We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed. Via the link included, you can trace your shipment withing 48 hours. If the shipment has not arrived 10 days after the shipping confirmation, please reach out to our Customer Service team.

Part delivery

Per default we ship each order separately. Our ambition is to ship all orders within 1 work day after order completion. From warehouse depature it takes an additional 1-2 work days, due to further distribution from our warehouse in the Copenhagen municipality. When orders are big, shipping time might be prolonged.

Shipping costs

Delivery in Denmark

We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed.

Returning your order in Denmark is free of charge, as long as you use the enclosed return shipping label and sends the package from a GLS parcel shop.

If you have paid for shipment, you will naturally also be refunded the shipping fee of €8 if the full order is returned.

If you decide to keep parts of the order with an original order value below €67, the shipping fee of €8 is not refunded.

Delivery to Greenland or the Faroe Islands

Delivery outside of Denmark

Delivery to Iceland

Low rates for non-DK deliveries

Shipping partner

JoDis shipping partner in Denmark

When ordering with JoDis, GLS is in charge of deliveries in Denmark. Our delivery schedule is usually 2-3 work days (Mon-Fri). As soon as your shipment leaves our warehouse, you will receive a shipping confirmation email. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse.

JoDis shipping partner outside of Denmark

When ordering with JoDis for delivery outside of Denmark, it may be GLS (or one of their selected partners) or UPS who handles your shipment. Our delivery schedule is usually within 3-5 work days (Mon-Fri). As soon as your shipment leaves our warehouse, you will receive a shipping confirmation email. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse.

Status of your shipment

Shipment status

Once your shipment leaves our warehouse, an email is sent with a track & trace reference with GLS or UPS. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse. This way you are able to keep yourself updated on the whereabouts of your shipment, around the clock.

Multiple orders in one shipment

In some cases you may receive multiple orders with one shipment. If this is the case, you will be alerted in advance in the shipping confirmation email. 

My shipment is lost - what do I do?

If five work days have passes since you received the shipping confirmation email, please get in touch with our Customer Service team. They can do further investigation of the whereabouts of your shipment.

Have you received a damaged shipment?

If the damage is only to the shipment packaging, and you want to return some parts of the order, please go ahead and use alternative wrapping. The only requirement is a proper, protective wrapping of the returned goods.

Remember to use the embedded return shipment label (shipments inside Denmark only), which makes the shipment free of charge and ensured for up to €600.

Please note that we are not liable for damaged shipping wrapping or packaging.

I have received a product I have not ordered

Non-ordered products

We are sorry if we have sent you something you did not order.
Please return the wrong product to us and note on the return form under reason no. 5 that you did not order the delivered item.
 

A different product was delivered rather than what I ordered

Please re-order the correct product. If you have already paid for the wrong shipment, you will be fully refunded once we have received and handled your return shipment.

We are very sorry for this inconvenience.

Returning an order

Returning an order - this is what you do

Returning an order takes 5-10 work days (Mon-Fri). You will receive a return and refund confirmation via email once your claim is fully completed.
In order to return your shoes please read and populate the return template, embedded with your shoes. Then wrap your shipment carefully so that no damages may occur whilst in transit. This means that shoes delivered in a shoe box, must also be returned in the same box and duly wrapped.

Remember to get a receipt for your return shipment. All JoDis customers can receive a free receipt, which also serves a your proof of return shipment.
Your return shipment is only free (within Denmark) / liable for 50% refund (outside Denmark) and ensured for up to €600 when using the embedded return label (within Denmark) / uses the same shipping agent as the one delivering the original order to you (outside Denmark).

If you need assistance or are missing a return form, please reach out to our Customer Service team at customerservice@jodisshoes.com.

So when returning your shoes from outside Denmark, please use the same shipping agent as the one we used to ship to you, and use the basic, standard shipping method (no express or urgent settings), in order to be liable for the 50% refund of your return shipping costs. The 50% shipping refund will be made together with your return shipment handling.

Please note:

You can return items from different orders in the same return shipment, if they are all shipped from JoDis and ordered with the same customer account.

Please populate the return forms from each order and embed them in the shipment you want to return.

Product condition when returning it

Always test your new JoDis shoes on a rug or a soft living room floor. Because if the shoes have decreased value, and this is due to you having used them in a way that makes it difficult to determine the product type, style, abilities and the way they function, you can risk only to be partly refunded. The amount you are liable to be refunded depends on trade value of the shoes, and in certain special cases, you are only liable to get your shipping costs reimbursed.

We recommend that you return the shoes in the original shoe box, safely wrapped.

If the original shoe box is missing, this could possibly lead to an impairment of the shoes.

Exchange product

We will refund the product you have returned, as soon as we receive it in our warehouse. Handling a return shipment usually takes between 5-10 work days (Mon-Fri).

Please note that the re-ordered product must be same style and color. Only the size may vary.

If you are re-ordering a product in a different size, but the price in the meantime has gone up, please reach out to our Customer Service team.

Right of withdrawel

Please be aware that you can return your product within 30 days, and that we only accept unused products. So we recommend that shoes are tested on a soft surface (e.g. a rug). Please also note that any labels added to the shoe box or the shoe should not be removed, and the product must not be dirty.

The right of withdrawel expires 30 days after you have received your shipment. If you have ordered several products in one order, but those are delivered in multiple shipments, the exipiration period only starts when you receive the last item.

The right dictates that you within 30 days of shipment receival notifies us that you wish to regret your purchase. Please send an email to customerservice@jodisshoes.com or use the standard form, which you can find below.

You can not withdraw your purchase by refusing to receive the shipment without simultaneously alerting us.

Download right of withdrawel form 

Complaint

Complaint – this is what you do

When shopping with JoDis as a consumer, the Danish Purchase Act is in effect.
This means that you reserve the right to complain for 24 months.

If your product has a defect or is broken, please send a complaint claim.

In order to manage your claim, please populate the standard form, available at the bottom of these trade terms.

Please be as specific as possible about the error, so that we can handle your claim as rapid and efficiently as possible.

You need to make your claim "within reasonable time" after you have discovered the error. If you make your complaint claim within two months after discovering the error, the claim is considered to be timely.

Refund

Refund process

In the event you return your entire order, we will refund any shipment costs (within Denmark) / refund 50% of your costs (shipments from outside Denmark).

We will refund your payment as soon as we have received and verified your return shipment. On average, this takes 5-10 work days (Mon-Fri), from the day you hand in your return shipment and until we have it logged in our warehouse. You will receive an email confirmation once the warehouse log and refunding has been completed. If you have paid with a credit card, only a few days will pass until you get your money back. 

Overview

Below you will find an overiview of approximately how many work days it takes, from the refund is completed from us, and until your money is visible in your account, depending on you payment method:

Credit Card: 2-5 work days after the return shipment is logged with us. Please check your account statement back to the original order purchase date. With MasterCard the amount will be visible with next balance sheet.

Gift certificate: As soon as your return shipment has been logged. The amount paid with your gift certificate will be transferred to the gift card certificate code you have received from JoDis, immediately.

Bank transfer: 2-5 work days after we have logged the return shipment in our warehouse.

Missing a return form or a return shipment label?

Right of appeal

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg

Denmark
www.forbrug.dk

 
If you are an EU citizen outside of Denmark, you can complain to the EU Commission online complaint portal here: http://ec.europa.eu/odr