General information

Our basic business data:
JoDis ApS
VAT/CVR-no. DK40934847
Oliefabriksvej 61
2770 Kastrup
Denmark
customerservice@jodisshoes.com
PhNo +45 71 99 98 42

 

Payment with credit card

 

 

 

 

With JoDis it is easy and safe to pay with credit card.

You can pay with Visa, Mastercard, Dankort and VisaDankort without being charged any fees. You may order for up to €600, using a credit card. In certain instances, you can order for more than €600, depending on a JoDis evaluation.

We will only claim your order value, once it leaves our warehouse, and in case you return your goods, we will automatically refund directly to your credit card account. We will only claim the amount you have approved, when placing your order.

Your credit card information is transferred via an encrypted SSL-connection. This is a high security standard that makes credit card payment on Jodis.com very safe. You can learn more about security further below on this page.
Please note that extra fees may be liable for use of credit cards, issued outside the EU. As of January 2021 the charge is 1,12% of your order value including VAT.

 

New rules from 1st of January, 2021

As of January 1st, 2021 the rules of payment services have changed, in order to enhance security when paying with a credit card.

This means that you may be asked to authenticate your payment via 3D Secure. The name of this process depends on which type of card you are using for payment, for example Verified by VISA or MaserCard Secure.

What do I need to do?

If you have not already done so, you need to register your credit card with 3D Secure. Most banks offer their customers to do this on-line. Please visit your banks webpage for more detailed informaiton on this procedure.

If you have already previously registrated your card with 3D Secure or previously have used this service, you do not need to register again. Although, your bank may have introduced a new process to improve your payment experience, and some banks have designed a smartphone app specifically for that purpose. Please contact your bank for further information.

Increased security with credit card payment: Verified by VISA and MasterCard Secure Code

Verified by VISA and MasterCard Secure Code applies customised encryption keys in order to increase on-line security when paying with credit card.

The advantage for you, is that you do not need to install additional software on your computer or phone in order to be able to pay with a credit card. All customers, whether they have already created a MasterCard Secure/Verified by VISA code or not, will automatically be forwarded to their credit card provider.

Do you have a MasterCard Secure or Verified by VISA code?

You will be prompted to authorise the transaction, using your personal code. Once the code has been approved by your card provider, you will shortly thereafter receive an order confirmation from JoDis.

If you do not have a MasterCard Secure or a Verified by VISA code

In order to apply this service you will be prompted to create a code and asked a couple of security questions. Then you will be asked to create a code and security questions for future use. Next step from there is described above.

Please note:

We preserve the right not to offer the payment option "credit card" in certain order scenarios. Under such circumstances please use alternative payment process, such as bank transfer. Our Customer Service team do unfortunately not possess the ability to affect or predict which payment options are available for you.

 

Payment via bank transfer

We offer the possibility of payment via bank transfer. This means that the moment we see the order value transferred into our account, we shall commence your order expedition. Here are our bank information:

Bank: Nykredit A/S

Reg. no.: 5470

Konto nr.: 000 29 04 202

Please note:

When using bank transfer as payment method you are not protected by the opposition scheme.

 

VAT

All prices for our products are including VAT and any other taxes. Donations to the JoDis Sustainability program are VAT exempt, in accordance with the Danish State Tax Law, §6.

When you shop at JoDis.com the agreement is made in English. Prices are daily prices. 

 

Why is my preferred payment method not available?

We are sorry if your preferred payment method is not available for your order.
There may be sevaral reasons why your preferred payment method is not available for your order: 
Delivery and billing address is not the same.

On occasion the point of delivery can also affect which payment methods are made available in the order process. 

The data entered do not match.

This could be caused by a spelling error, change of address or name change. 

 

We also consider the costs of each order. In some instances a payment method could present a larger liability linked to e.g. returning goods. The adoption of payment methods helps reduce return rates, which ultimately is, both from an environmentally and business perspective, a more sustainable solution.

If you have several open orders with us, this may also be a factor. If you have already settled or created a return shipment it may be that we have not logged this yet.

What are my options if a payment method is not offered? 

We recommend that you have a look at the section above to see if this changes the provided payment methods. Please be aware that our Customer Service team can not influence the presented payment methods, nor can they change them.

For security reasons we do not have access to the information behind a missing payment method. 

We preserve the right to reject any payment method for certain orders.

 

Shipment and delivery in Denmark

Our normal shipping time from order to delivery in Denmark is 2-3 work days. Once your order is processed and have left our warehouse, you will receive an email with shipping confirmation.

Delivery schedule

We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed. Via the link included, you can trace your shipment withing 48 hours. If the shipment has not arrived 10 days after the shipping confirmation, please reach out to our Customer Service team.

Part delivery
In order for you to get your shoes as fast as possible, it may happen that your order is split into several shipments. In this event, you will receive separate emails with tracking references, for each shipment. Our system will determine, order by order, if it is possible to perform a part delivery. We are offering this shipment method to provide you with an even better service, which is faster and more flexible.

Please note:

Per default we ship each order separately. Our ambition is to ship all orders within 1 work day after order completion. From warehouse depature it takes an additional 1-2 work days, due to further distribution from our warehouse in the Copenhagen municipality. When orders are big, shipping time might be prolonged.

 

Shipping costs

With JoDis, standard delivery is free in Denmark, when order value exceeds €67. If the order value is smaller, a shipping fee of €8 is added. If your order is to be delivered outside of Denmark, it depends on the destination.

Delivery in Denmark

We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed.

Returning your order in Denmark is free of charge, as long as you use the enclosed return shipping label and sends the package from a GLS parcel shop.

If you have paid for shipment, you will naturally also be refunded the shipping fee of €8 if the full order is returned.

If you decide to keep parts of the order with an original order value below €67, the shipping fee of €8 is not refunded.

 

Delivery to Greenland or the Faroe Islands

Should you require shipment to the Faroe Islands (0100-0970) or Greenland (2412 + 3900-3992) the webshop will provide you with the correct shipping fee.
We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed.

 

Delivery outside of Denmark

Should you wish to get a delivery outside of Denmark, the webshop will provide you with your options and a favorable price of your shipment. We recommend that you add your phone number when placing the order, so that the shipping agent can reach you if needed.
Due to customs rules we need both your email and phone number for deliveries outside the EU.
Remember that you we fund part of your shipment plus you get 50% off on your return shipment, if relevant. Read more below.

 

Delivery to Iceland

Please reach out to our Customer Service team regarding Iceland: customerservice@jodisshoes.com. 

 

Low rates for non-DK deliveries

Being a Denmark based business, our business model can sustain free delivery within Denmark. But if you are based outside of Denmark, we still want you to benefit from this business design too. So we have decided to deduct the normal rate we pay our shipping partners in Denmark, from the shipping rate listed in the webshop. This way you will see very favorable shipping rates, compared to market standards, whilst we then practice the same business method, regardless of where you are based.

 

Shipping partner

When ordering with JoDis, UPS or GLS (or their selected partners) handles the shipment.

JoDis shipping partner in Denmark

When ordering with JoDis, GLS is in charge of deliveries in Denmark. Our delivery schedule is usually 2-3 work days (Mon-Fri). As soon as your shipment leaves our warehouse, you will receive a shipping confirmation email. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse.

JoDis shipping partner outside of Denmark

When ordering with JoDis for delivery outside of Denmark, it may be GLS (or one of their selected partners) or UPS who handles your shipment. Our delivery schedule is usually within 3-5 work days (Mon-Fri). As soon as your shipment leaves our warehouse, you will receive a shipping confirmation email. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse.

 

Status of your shipment

Once your shipment leaves our warehouse, an email is sent with a track & trace reference with GLS or UPS.

Shipment status

Once your shipment leaves our warehouse, an email is sent with a track & trace reference with GLS or UPS. There is a track & trace reference in the email, so that you can track how far your shipment is. You will be able to track your shipment no later than 48 hours after it has left our warehouse. This way you are able to keep yourself updated on the whereabouts of your shipment, around the clock.

Multiple orders in one shipment

In some cases you may receive multiple orders with one shipment. If this is the case, you will be alerted in advance in the shipping confirmation email. 

My shipment is lost - what do I do?

If five work days have passes since you received the shipping confirmation email, please get in touch with our Customer Service team. They can do further investigation of the whereabouts of your shipment.

 

Have you received a damaged shipment?

We are sorry that your shipment appears to be damaged, but we do hope that the content that you have ordered, are fully accounted for and unharmed.

If the damage is only to the shipment packaging, and you want to return some parts of the order, please go ahead and use alternative wrapping. The only requirement is a proper, protective wrapping of the returned goods.

Remember to use the embedded return shipment label (shipments inside Denmark only), which makes the shipment free of charge and ensured for up to €600.

Please note that we are not liable for damaged shipping wrapping or packaging.

 

I have received a product I have not ordered

Non-ordered products

We are sorry if we have sent you something you did not order.
Please return the wrong product to us and note on the return form under reason no. 5 that you did not order the delivered item.

 

A different product was delivered rather than what I ordered

Please re-order the correct product. If you have already paid for the wrong shipment, you will be fully refunded once we have received and handled your return shipment.

We are very sorry for this inconvenience.

 

Returning an order

It is free to return an order within Denmark, whilst we refund 50% of all non-DK returns when shipped as non-express/urgent. We always have a 30 days return policy.

Returning an order - this is what you do

Returning an order takes 5-10 work days (Mon-Fri). You will receive a return and refund confirmation via email once your claim is fully completed.
In order to return your shoes please read and populate the return template, embedded with your shoes. Then wrap your shipment carefully so that no damages may occur whilst in transit. This means that shoes delivered in a shoe box, must also be returned in the same box and duly wrapped.

Remember to get a receipt for your return shipment. All JoDis customers can receive a free receipt, which also serves a your proof of return shipment.
Your return shipment is only free (within Denmark) / liable for 50% refund (outside Denmark) and ensured for up to €600 when using the embedded return label (within Denmark) / uses the same shipping agent as the one delivering the original order to you (outside Denmark).

If you need assistance or are missing a return form, please reach out to our Customer Service team at customerservice@jodisshoes.com.

So when returning your shoes from outside Denmark, please use the same shipping agent as the one we used to ship to you, and use the basic, standard shipping method (no express or urgent settings), in order to be liable for the 50% refund of your return shipping costs. The 50% shipping refund will be made together with your return shipment handling.

Please note:

You can return items from different orders in the same return shipment, if they are all shipped from JoDis and ordered with the same customer account.

Please populate the return forms from each order and embed them in the shipment you want to return.

Product condition when returning it

Always test your new JoDis shoes on a rug or a soft living room floor. Because if the shoes have decreased value, and this is due to you having used them in a way that makes it difficult to determine the product type, style, abilities and the way they function, you can risk only to be partly refunded. The amount you are liable to be refunded depends on trade value of the shoes, and in certain special cases, you are only liable to get your shipping costs reimbursed.

We recommend that you return the shoes in the original shoe box, safely wrapped.

If the original shoe box is missing, this could possibly lead to an impairment of the shoes.

 

Exchange product

If you wish to exchange a product to a different size, please return your shipment and place a new order at JoDis.com. You can go ahead and do that right away, so that the desired product does not risk to go out of stock.

We will refund the product you have returned, as soon as we receive it in our warehouse. Handling a return shipment usually takes between 5-10 work days (Mon-Fri).

Please note that the re-ordered product must be same style and color. Only the size may vary.

If you are re-ordering a product in a different size, but the price in the meantime has gone up, please reach out to our Customer Service team.

 

Right of withdrawel

JoDis is equal with sublime service. Are you not satisfied with your product, you may return it, for free within Denmark, and at 50% of the return costs for non-Denmark shipments.

Please be aware that you can return your product within 30 days, and that we only accept unused products. So we recommend that shoes are tested on a soft surface (e.g. a rug). Please also note that any labels added to the shoe box or the shoe should not be removed, and the product must not be dirty.

The right of withdrawel expires 30 days after you have received your shipment. If you have ordered several products in one order, but those are delivered in multiple shipments, the exipiration period only starts when you receive the last item.

The right dictates that you within 30 days of shipment receival notifies us that you wish to regret your purchase. Please send an email to customerservice@jodisshoes.com or use the standard form, which you can find below.

You can not withdraw your purchase by refusing to receive the shipment without simultaneously alerting us.

 

Download right of withdrawel form 

 

Complaint

Complaint – this is what you do

When shopping with JoDis as a consumer, the Danish Purchase Act is in effect.
This means that you reserve the right to complain for 24 months.

If your product has a defect or is broken, please send a complaint claim.

In order to manage your claim, please populate the standard form, available at the bottom of these trade terms.

Please be as specific as possible about the error, so that we can handle your claim as rapid and efficiently as possible.

You need to make your claim "within reasonable time" after you have discovered the error. If you make your complaint claim within two months after discovering the error, the claim is considered to be timely.

 

Refund

Refund process

In the event you return your entire order, we will refund any shipment costs (within Denmark) / refund 50% of your costs (shipments from outside Denmark).

We will refund your payment as soon as we have received and verified your return shipment. On average, this takes 5-10 work days (Mon-Fri), from the day you hand in your return shipment and until we have it logged in our warehouse. You will receive an email confirmation once the warehouse log and refunding has been completed. If you have paid with a credit card, only a few days will pass until you get your money back. 

Overview

Below you will find an overiview of approximately how many work days it takes, from the refund is completed from us, and until your money is visible in your account, depending on you payment method:

Credit Card: 2-5 work days after the return shipment is logged with us. Please check your account statement back to the original order purchase date. With MasterCard the amount will be visible with next balance sheet.

Gift certificate: As soon as your return shipment has been logged. The amount paid with your gift certificate will be transferred to the gift card certificate code you have received from JoDis, immediately.

Bank transfer: 2-5 work days after we have logged the return shipment in our warehouse.

 

Missing a return form or a return shipment label?

If you need to print a new return form or a label to your JoDis return shipment, please reach out to our Customer Service team at customerservice@jodisshoes.com.

 

Right of appeal

If you as a consumer wish to complain about your purchase, please write our Customer Service team at customerservice@jodisshoes.com. If the attempt to reach an agreement is fruitless, in line with the rule of Danish law, you can send a complaint to:

 

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg

Denmark
www.forbrug.dk

 
If you are an EU citizen outside of Denmark, you can complain to the EU Commission online complaint portal here: http://ec.europa.eu/odr

 

 

Trade Terms updated in January 2021